The Email to Ticket feature in the HelpECHO app revolutionizes your customer support process. It allows you to effortlessly convert customer emails into support tickets directly from your HelpECHO dashboard. This seamless conversion ensures that no customer inquiry goes unanswered, leading to enhanced customer satisfaction.
Setting Up Email to Ticket Configuration #
To use the Email to Ticket feature effectively, follow these steps:
- Connect Your Email: Start by adding your connected email address to your HelpECHO mailbox. This step creates a direct connection between your email and the HelpECHO app.
- Configure Forwarding: Set up email forwarding to ensure that all emails sent to your connected email address are automatically redirected to your HelpECHO mailbox.
Explore step-by-step instructions on how to add your connected email address to your HelpECHO mailbox.
Automatic Ticket Creation #
Once you’ve completed the setup and configured email forwarding, Email to Ticket works seamlessly:
- New Email Creation: Every new email received at your connected email address automatically generates a support ticket in your HelpECHO dashboard.
- Effortless Ticket Replies: When a customer replies to an existing ticket via your connected email address, the HelpECHO app automatically adds the response to the corresponding ticket thread.
Always Active #
It’s important to note that Email to Ticket remains active even without a connected email address. In such cases, emails sent directly to the provided mailbox address will automatically generate tickets and replies. However, we recommend adding your business email address to enhance your brand’s identity and provide a more personalized support experience.
Explore detailed instructions on how to add your connected email address to your mailbox.
Streamline your customer support process with Email to Ticket, ensuring that every customer query is addressed quickly and efficiently.