The HelpECHO app comes with a default mailbox upon installation, which is essential for its operation. Additionally, you can create more mailboxes as needed. Each mailbox is associated with a specific email address used for sending notifications to your customers. By default, HelpECHO sends notifications using the email address provided with the default mailbox.

However, if you’d prefer to use a different email address, you have the flexibility to add your connected email address. Here’s how to do it:

1. Add your connected email address to the mailbox.

2. Forward emails from your connected email address to the provided mailbox address.

By following these steps, you can change the notification sender email address to your connected email.

By customizing your notification email address, you can enhance customer interactions and ensure more professional communication that aligns with your brand.