Automation & Saved Responses

Save time and boost efficiency with automation and reusable replies. This section walks you through setting up workflows that trigger actions automatically and creating saved replies to handle repetitive queries instantly.

2 articles

Articles

Showing 1-2 of 2 articles

Workflows & Automations in HelpEcho

HelpEcho allows you to automate customer support tasks using workflows. This feature ensures faster response times and less manual work for your support team. When you install the app, two…

How to Use Saved Replies in HelpEcho

Saved Replies (also known as Quick Replies) help support agents respond to common customer queries faster. HelpEcho allows you to manage your saved replies directly from the Saved Replies menu…