Automation & Saved Responses

HelpEcho allows you to automate customer support tasks using workflows. This feature ensures faster response times and less manual work for your support team. When you install the app, two sample workflows are created by default, but they are inactive. You can either activate and modify them or create new workflows based on your store’s […]

Saved Replies (also known as Quick Replies) help support agents respond to common customer queries faster. HelpEcho allows you to manage your saved replies directly from the Saved Replies menu in your dashboard. By default, you’ll find one sample saved reply titled “Asking for Review/Rating”. You can create as many replies as you need for […]