Support Ticket System

The HelpEcho ticket dashboard enables support agents and store owners to efficiently manage customer queries. This guide explains each part of the interface using the screenshot you provided. Ticket Tabs Overview At the top of the ticket dashboard, you’ll find tabs that help organize support tickets: Ticket Filters and Sorting Options Below the tabs, several […]

HelpEcho allows your customers to manage their own support tickets directly from your storefront. Here’s how customers can create, filter, and reply to support tickets using the HelpEcho app embedded on your Shopify support page. Step 1: Customer Login or Account Creation To access the support ticket system: Step 2: View the Customer Support Dashboard […]

To allow your customers to create support tickets using the HelpEcho app, you can embed the HelpEcho block on any Shopify page. Step 1: Create a Custom Template Before creating the support page, you first need to create a dedicated page template. Go to Online Store > Themes and click the Customize button. From the […]