Support Ticket System

The HelpEcho ticket dashboard enables support agents and store owners to efficiently manage customer queries. This guide explains each part of the interface using the screenshot you provided. Ticket Tabs…

HelpEcho allows your customers to manage their own support tickets directly from your storefront. Here’s how customers can create, filter, and reply to support tickets using the HelpEcho app embedded…

To allow your customers to create support tickets using the HelpEcho app, you can embed the HelpEcho block on any Shopify page. Step 1: Create a Custom Template Before creating…