The HelpEcho dashboard is the central hub for managing your support operations. From tracking ticket activity to navigating between tickets, customers, workflows, and reports — the dashboard gives you full visibility into your support performance. This guide provides a walkthrough of each section in the dashboard interface.
Welcome Panel
At the top of the dashboard, you’ll be greeted with a welcome message that includes your account or store name. This panel helps personalize your experience and shows your active engagement in the app.
You’ll also see three quick statistics:
- New Tickets
- My Active Tickets
- My Responses
These give you a snapshot of your current support workload.
My Tickets Status
Below the welcome panel, the “My Tickets Status” section shows a summary of:
- Open Tickets
- Closed Tickets
This lets you quickly evaluate ticket resolution progress across your support team or individual account.
Add Ticket Button
If no tickets have been created yet, a message will prompt you to start by clicking the green + Add Ticket button. This allows store owners or agents to manually create a ticket on behalf of a customer.
Quick Actions
On the right-hand side, you’ll find the Quick Actions panel. Here you can instantly filter tickets into three views:
- All Tickets
- My Tickets
- Unassigned Tickets
This panel helps agents focus on the tickets they are responsible for or check which ones still need to be assigned.
Priority Queue
Below the quick actions, the Priority Queue shows any high-priority tickets that need immediate attention. If there are no tickets, this section will simply indicate that the queue is empty.
Categories Summary
Still on the right side, the Categories section shows all the available ticket categories along with the number of tickets assigned to each. This gives you a quick overview of which areas are receiving the most support requests.
Mailboxes Panel
Near the bottom of the dashboard, you’ll find the Mailboxes section. Each mailbox displays:
- The name of the mailbox
- Its assigned email address
- Connection status
If not connected yet, you will see a prompt to connect your mailbox. Mailboxes enable the email-to-ticket feature in HelpEcho.
Conclusion
The HelpEcho dashboard is designed for fast insights and easy access to all your support tools. It serves as the first place to check when monitoring performance or starting your day.