Getting Started

The HelpEcho dashboard is the central hub for managing your support operations. From tracking ticket activity to navigating between tickets, customers, workflows, and reports — the dashboard gives you full visibility into your support performance. This guide provides a walkthrough of each section in the dashboard interface. Welcome Panel At the top of the dashboard, […]

After successfully installing the HelpEcho app, you’ll be guided through a quick setup wizard. This helps you configure the basic settings to start using the app immediately. The setup process consists of three simple steps: Welcome, Add Category, and Finish. Step 1: Welcome After launching the app, the first screen you’ll see is the Welcome […]

Installing the HelpEcho app allows you to manage customer support efficiently from your Shopify dashboard. This guide will walk you through each step of the installation process—from logging in to selecting your plan—so you can get started without confusion. Step 1: Log In to Your Shopify Account Go to shopify.com and log in using your […]