Settings

Email to Ticket (Email Piping)

6 months ago

HelpEcho allows you to convert incoming support emails directly into tickets using Email Piping. This means your customers can send emails, and those emails will automatically appear as support tickets…

Settings Overview

6 months ago

The Settings section in HelpEcho gives you full control over how your support system operates. It’s where you manage foundational configurations such as mailboxes, agent profiles, automation rules, and ticket…

Agent Settings

6 months ago

The Agent Settings section in HelpEcho allows you to manage the support team members who will handle customer tickets inside the app. Accessing Agent Settings To manage agents: From your…

Auto Close Settings

6 months ago

The Auto Close Settings feature in HelpEcho allows you to automatically close inactive support tickets after a specified duration. This helps keep your inbox organized and ensures unresolved tickets don’t…

Mailbox Settings

6 months ago

Mailbox Settings in HelpEcho allow you to configure how your support email works. From adding mailboxes to setting up auto-responses, you can manage everything from one place. Each mailbox can…

General Settings

6 months ago

The General Settings section in HelpEcho allows you to configure basic upload preferences and pagination for different modules. These settings ensure smoother navigation and optimized data display for your support…