Settings

HelpEcho allows you to convert incoming support emails directly into tickets using Email Piping. This means your customers can send emails, and those emails will automatically appear as support tickets in your HelpEcho dashboard—streamlining your workflow and ensuring nothing gets missed. How Email Piping Works When you configure a mailbox in HelpEcho, it generates a […]

The Settings section in HelpEcho gives you full control over how your support system operates. It’s where you manage foundational configurations such as mailboxes, agent profiles, automation rules, and ticket behavior. Here’s a quick summary of what you can manage under each Settings tab: General Settings Configure your default reply email address, time zone, and […]

The Agent Settings section in HelpEcho allows you to manage the support team members who will handle customer tickets inside the app. Accessing Agent Settings To manage agents: You’ll see a list of existing agents with their name, email, and designation (if assigned). Each agent entry has options to edit or delete the profile. How […]

The Auto Close Settings feature in HelpEcho allows you to automatically close inactive support tickets after a specified duration. This helps keep your inbox organized and ensures unresolved tickets don’t stay open indefinitely. By default, Auto Close is disabled. To use this feature, you must first enable it. Enable Auto Closing Inactive Tickets Toggle this […]

Mailbox Settings in HelpEcho allow you to configure how your support email works. From adding mailboxes to setting up auto-responses, you can manage everything from one place. Each mailbox can be connected to a unique email and customized with automated email templates for better communication with customers and agents. How to Add a Mailbox You’ll […]

The General Settings section in HelpEcho allows you to configure basic upload preferences and pagination for different modules. These settings ensure smoother navigation and optimized data display for your support team. File Upload Settings These settings help you manage secure and efficient file submissions across support tickets. Pagination Settings Control how many items are shown […]