Dashboard Overview of HelpEcho
The HelpEcho dashboard is the central hub for managing your support operations. From tracking ticket activity to navigating between tickets,…
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View all →Quick Setup Guide for HelpEcho
After successfully installing the HelpEcho app, you’ll be guided through a quick setup wizard. This helps you configure the basic…
Read moreHow to Install the HelpEcho Shopify App
Installing the HelpEcho app allows you to manage customer support efficiently from your Shopify dashboard. This guide will walk you…
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Start your HelpEcho journey with essential setup guides. Learn how to install the app, complete a quick setup, and understand the dashboard layout. This section ensures you’re up and running in minutes with a support system tailored to your Shopify store.
- Quick Setup Guide for HelpEcho
- Dashboard Overview of HelpEcho
- How to Install the HelpEcho Shopify App
Fine-tune HelpEcho to match your business needs. From general preferences and mailbox integration to agent permissions and ticket auto-close settings—this section covers everything to customize your experience.
View all articlesMaster the core of HelpEcho—its powerful support ticketing system. This section guides you through creating a support page, managing customer tickets, and responding efficiently. Keep your support team productive and your customers satisfied.
- How to Create a Support Ticket Page
- Support Ticket Management for Customers
- How to Manage Tickets as a Support Agent or Store Owner
Save time and boost efficiency with automation and reusable replies. This section walks you through setting up workflows that trigger actions automatically and creating saved replies to handle repetitive queries instantly.
View all articlesManage your customers like a pro. From viewing profiles to editing details and setting access levels, this section shows you how HelpEcho keeps customer data organized and actionable—all in one dashboard.
View all articlesOrganize support requests better with smart ticket categorization. Learn how to create, edit, and assign categories to tickets or workflows, so your team can respond faster and more accurately every time.
View all articlesTrack support performance with built-in reporting tools. Analyze ticket volume, agent activity, and response efficiency to make data-driven decisions that improve customer service quality.
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HelpEcho Shopify App Installation and Dashboard Guide
This guide shows how to install HelpEcho from the Shopify App Store, complete the quick setup wizard, and understand the main sections of the HelpEcho dashboard so you can start…
How to Install the HelpEcho Shopify App
Installing the HelpEcho app allows you to manage customer support efficiently from your Shopify dashboard. This guide will walk you through each step of the installation process—from logging in to…
HelpEcho FAQ (Frequently Asked Questions)
1) What is HelpEcho? HelpEcho is an all-in-one customer support solution for Shopify stores.It brings ticket management, an AI chatbot, and a knowledge base together.This helps merchants manage customer inquiries…
Email to Ticket (Email Piping)
HelpEcho allows you to convert incoming support emails directly into tickets using Email Piping. This means your customers can send emails, and those emails will automatically appear as support tickets…
Settings Overview
The Settings section in HelpEcho gives you full control over how your support system operates. It’s where you manage foundational configurations such as mailboxes, agent profiles, automation rules, and ticket…